Privacy Policy

Downtown Casino Vancouver respects your right to privacy and is committed to protecting the personal information you provide us.

Collection of Personal Data

We collect personal data from customers who register for our rewards program, make online inquiries or requests for information, and may also collect data through other sources such as website interactions. The types of personal data we may collect include names, contact details (e.g., email addresses, phone numbers), dates of birth, loyalty card number, and other demographic information.

Use of Personal Data

We use your personal data to provide you with a more personalized experience at the casino, including offering promotions and rewards tailored to your preferences. We also use your data for internal reporting, analytics, and quality control purposes to ensure we are meeting customer needs.

Disclosure of Personal Data

Downtown Casino Vancouver may disclose your personal data to third-party service providers who assist us in operating our business (e.g., marketing agencies), as well as regulatory bodies if required by law. We require these service providers to comply with our policies and the applicable laws governing confidentiality and security.

Security Measures

We maintain strict technical and organizational measures to protect against unauthorized access, disclosure, alteration, or destruction of your personal data. Our online forms use a secure protocol (HTTPS) and are protected by industry-standard encryption methods. We regularly review and update these measures to ensure ongoing effectiveness.

Your Rights

You have the right to request information about how we collect, store, and process your personal data at any time. You also have the right to withdraw consent for marketing purposes or other specified uses of your data. Please contact our customer service department if you would like to exercise this right.

Cookie Policy

Downtown Casino Vancouver's website may use "cookies" (small text files stored on users' devices) to help us tailor content and measure visitor behavior. These cookies do not collect personal information but can identify repeat visits or specific pages visited. We also adhere to the relevant industry standards for cookie usage, which requires informed consent for non-essential cookies.

Changes to Our Privacy Policy

We may update this privacy policy at any time in response to changes in our data handling practices, applicable laws, and other factors. Please review this page regularly for updates.

By registering with Downtown Casino Vancouver or providing us with your personal information, you acknowledge that we will collect, use, store, and disclose your data as outlined above. We are committed to maintaining a culture of transparency and respect for our customers' privacy rights.