Responsible gambling

Responsible Gaming at Downtown Casino Vancouver

We are committed to providing a safe and responsible gaming environment for all our patrons. If you or someone you know has a problem with gambling, we encourage you to seek help.

Voluntary Self-Exclusion

You can voluntarily exclude yourself from playing games on site by contacting our customer service team. This exclusion will be effective for a minimum period of 1 month and up to a maximum of 5 years.

Deposit Limits

To ensure that gaming remains enjoyable, we recommend setting deposit limits on your account. You can do this in the following ways:

Contact our customer service team
Set limits through our website or mobile app (if available)
Visit our information kiosks located throughout the venue

Time-Outs and Loss Limits

If you're concerned about your gaming habits, consider taking a time-out from playing games on site. You can set this for 24 hours up to 90 days.

Additionally, we encourage all players to be mindful of their losses when playing games at our casino. To help with this, we provide the following:

Session reminders and information kiosks throughout the venue
Staff trained to recognize potential problem gambling behavior

Links to Support Organizations

For further assistance or advice on responsible gaming practices, please visit one of the following organizations:

British Columbia Responsible and Problem Gambling Society (BCRPGS)
National Council on Problem Gambling (NCPG)

These resources provide support, information, and help for individuals struggling with problem gambling.

Account Restrictions

Accounts found to be engaging in fraudulent activity or misuse of promotions will have their privileges restricted. This includes accounts held by underage players, self-excluded or banned individuals, or those engaged in activities deemed unfair or against casino rules.

By adhering to these guidelines, we strive to provide a supportive environment for our patrons and protect the integrity of our gaming operations.